Transparency
Fees, commission and refunds—explained clearly.
You should understand who pays for a service, what remains your responsibility and where every payment is going before you proceed.
Our core student service
Iroko's core education guidance and application support is currently free to students. This includes an initial consultation, course and institution research, application preparation, offer support and general pre-departure education information within our published service scope.
Commission and commercial relationships
An institution, application platform or other service provider may pay Iroko a commission after a supported student enrols or completes another agreed stage. We disclose a relevant commercial relationship when it affects the options being discussed. Commission does not guarantee admission and does not give Iroko control over an institution's decision.
The commercially agreed commission amount may remain confidential. You may always ask whether Iroko has a formal relationship with an institution or is using an aggregator for your application.
Third-party charges
You remain responsible for charges imposed by universities, testing organisations, translators, accommodation providers, insurers, travel providers and public authorities. These may include application fees, tests, translations, tuition deposits, tuition, insurance, travel and official immigration-related charges.
Optional paid services
Iroko does not currently charge students for its core support. If an optional paid service is introduced, you will receive its description, price, payment timing and refund conditions in writing before agreeing to it. We will not add an undisclosed student charge after work begins.
Refunds
Because the core service is free, no refund is normally due for that support. A payment charged by Iroko in error will be returned using an appropriate method. Any future optional paid service will have written cancellation and refund terms that operate alongside applicable consumer rights.
Charges paid directly to third parties are governed by their own cancellation and refund rules. Iroko cannot approve or issue a refund on behalf of an independent institution, public authority or service provider, but we can help you identify the appropriate published contact.
Questions or complaints
Ask for clarification before making any payment. Contact info@irokoeducationpartners.com or use our complaints process if you believe a charge or commercial relationship has not been explained properly.